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SHIPPING & RETURNS

SHIPPING AND HANDLING:
We offer shipping to anywhere in the United States of America. As the majority of our products are hand-made, and because in-store business can be heavy, the time it takes to fill an order may vary, depending on such factors as time of year, quantity of items ordered, etc. As such, we kindly ask that you allow 1 – 2 weeks for us to process and ship your order. If there is a delay for any reason, we will notify you. All products are shipped by USPS. Standard shipping fees are based on total order weight and shipping distance. Our shipping charges are intended to compensate our company for the cost of handling and packing the products you purchase, and delivering them to you. The majority of our products are hand-made by us, and as such, we take great pride and care in packaging and shipping them to you in such a way that the products you order will arrive to you in perfect condition.

SHIPPING AND HANDLING DISCLAIMER:
This website and all content available are provided on an “as is” basis without warranty. You acknowledge, through use of this website, that your use of this website is at your sole risk, and that Apple Annie’s shall not be liable for any damages of any kind related to the purchasing of products from this website, or any damages of any kind that may occur during transit or delivery. However, as we take great care in the making and packaging of our products, and great pride in the delivery of our products to you in perfect condition, if for some reason you do receive a product that has been damaged, please contact us via email or telephone, and we will work with you to resolve the situation.

RETURN POLICY:
Email or call us for authorization to return. Product returns will not be accepted without our prior authorization. We reserve the right to not authorize a requested return. There will be no returns made after 30 days of invoice date. If the product is packaged, the product must be returned in it’s original packaging. All returns must be in their original, unwashed condition.

Follow the directions below to make your return or exchange by mail:

1. Contact us via email or telephone to indicate reason for return.
2. Include all original packaging materials.
3. We recommend items be returned via UPS or USPS with proof of delivery.
4. You are responsible for all freight charges. However, you will be credited for a damaged, defective product, or wrong items shipped.
5. Ship items to:

Apple Annies
337 Glades Road
Gatlinburg, TN 37738

We will do our best to process the return quickly. Please allow 14 – 21 days. Refunds will be credited to the original purchasing credit card only.

COMPANY DETAILS:

Apple Annies
337 Glades Road
Gatlinburg, TN 37738
appleannies@att.net
inquire@appleanniesonline.com
865.430.3669