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Terms & Conditions

OUR GUARANTEE:
Apple Annie’s promises to fulfill your needs with an enjoyable shopping experience. Apple Annie’s genuinely values its customers. If you ever have a question, comment or concern, we ask that you contact us for assistance at appleannies@att.net or call 865.430.3669.

TERMS AND CONDITIONS:
These terms and conditions apply to the use of Apple Annie’s website. Apple Annie’s reserves the right to modify or update these terms and conditions at any time without prior notice. For this reason, we encourage you to read through the terms and conditions. If you do access the Website, and/or place an order, you agree to be bound by these terms and conditions and thereby agree to them.

COLORS OF PRODUCTS:
We make any and all efforts to display the most accurate colors of our products on our website. However, the actual colors you will see will depend on your monitor, and we cannot guarantee that your monitor’s display of any or all colors will be accurate.

DISCLAIMER AS IT APPLIES TO OUR HANDMADE SOAPS:
All information provided in the product descriptions with regards to health benefits of essential oils is for educational purposes only. It has not been evaluated by the Food and Drug Administration. This information is not intended to treat, cure, prevent or, diagnose any disease or condition. Nor is it intended to prescribe in any way.

please be advised:
You should always consult with your doctor before using a product with the intention of treating a medical condition.

PRODUCT PRICING:
The prices displayed on our website are quoted in US dollars, and are valid and effective only in the US. We reserve the right to change any of our prices without prior notice. Any change in pricing will not affect orders made prior to that change in pricing.

SHIPPING AND HANDLING:
We offer shipping to anywhere in the United States of America. As the majority of our products are hand-made, and because in-store business can be heavy, the time it takes to fill an order may vary, depending on such factors as time of year, quantity of items ordered, etc. As such, we kindly ask that you allow 3 – 5 business days (7 – 10 business days for some handmade items) for us to process and ship your order. If there is a delay for any reason, we will notify you. All products are shipped by USPS. Standard shipping fees are based on total order weight and shipping distance. Our shipping charges are intended to compensate our company for the cost of handling and packing the products you purchase, and delivering them to you. The majority of our products are hand-made by us, and as such, we take great pride and care in packaging and shipping them to you in such a way that the products you order will arrive to you in perfect condition.

SHIPPING AND HANDLING DISCLAIMER:
This website and all content available are provided on an “as is” basis without warranty. You acknowledge, through use of this website, that your use of this website is at your sole risk, and that Apple Annie’s shall not be liable for any damages of any kind related to the purchasing of products from this website, or any damages of any kind that may occur during transit or delivery. However, as we take great care in the making and packaging of our products, and great pride in the delivery of our products to you in perfect condition, if for some reason you do receive a product that has been damaged, please contact us via email or telephone, and we will work with you to resolve the situation.

RETURN POLICY:
Email or call us for authorization to return. Product returns will not be accepted without our prior authorization. We reserve the right to not authorize a requested return. There will be no returns made after 30 days of invoice date. If the product is packaged, the product must be returned in it’s original packaging. All returns must be in their original, unwashed condition.

Follow the directions below to make your return or exchange by mail:

1. Contact us via email or telephone to indicate reason for return.
2. Include all original packaging materials.
3. We recommend items be returned via UPS or USPS with proof of delivery.
4. You are responsible for all freight charges. However, you will be credited for a damaged, defective product, or wrong items shipped.
5. Ship items to:

Apple Annies
337 Glades Road
Gatlinburg, TN 37738

We will do our best to process the return quickly. Please allow 14 – 21 days. Refunds will be credited to the original purchasing credit card only.

HYPERLINKS TO OTHER WEBSITES:
To the extent that our website contains links and references to outside websites and other resources or services, the availability and content of which Apple Annie’s does not control nor assume any responsibility over, any concern regarding any such website, resource or service should be directed towards that particular website, resource or service.

COPYRIGHT OF MATERIALS:
Unless stated otherwise, the copyright of the content of all website pages is owned by Apple Annie’s. The contents of this website may not be copied, reproduced, downloaded, modified or used in any form without prior written permission from Apple Annie’s.

CHILDREN UNDER THE AGE OF 18:
Please have your parents’ permission before placing an order or registering with us.

COMMENTS OR CONCERNS:
We greatly value the feedback of our customers. If for any reason you should have a comment or concern over any product, please email your comment or concern to appleannies@att.net. We will respond within 3 – 5 business days.

COMPANY DETAILS:

Apple Annies
337 Glades Road
Gatlinburg, TN 37738
appleannies@att.net
inquire@appleanniesonline.com
865.430.3669